Case Study: California Mutual Insurance Company achieves 15-hour/week reconciliation savings and increased self-service adoption with InvoiceCloud

California Mutual Saves Time and Money by Simplifying Reconciliations and Increasing Self-Service

California Mutual Insurance Company needed an Electronic Bill Presentment and Payment (EBPP) platform that would integrate with its policy administration system to simplify time‑consuming reconciliations, improve the customer payment experience, expand self‑service options, and reduce compliance liability. The insurer selected InvoiceCloud to replace a clunky, non‑integrated payment platform that limited payment options, increased staff workload, and drove high printing and mailing costs.

InvoiceCloud implemented a seamless integration with California Mutual’s core billing system and delivered omni‑channel payments, higher self‑service enrollment, AutoPay and paperless options, and PCI Level 1 security. The deployment saved about 15 hours per week in reconciliations, drove a 151% increase in e‑payment adoption (21% to 53%), a 15× jump in paperless enrollment (3% to 44%), fewer mailed payments, reduced staff workload, and automatic SaaS updates.

California Mutual Insurance Company

Cheri Schmidt

CFO/Vice-President