Case Study: City of Billings achieves 262% increase in e-payments with InvoiceCloud

City of Billings Increases E-Payments with User-Friendly Solutions from Invoice Cloud and VertexOne WaterSmart

The City of Billings, Montana (population ~110,000) needed a simpler, more reliable way to process water, sewer, and garbage payments after its prior platform proved difficult for both residents and staff. While implementing the VertexOne WaterSmart engagement platform, the City chose InvoiceCloud to provide a modern, user-friendly electronic bill presentment and payment (EBPP) solution to reduce payment-related complaints, ease the transition to new technology, and improve self‑service adoption.

InvoiceCloud implemented a seamless, well-supported platform with training and integration to VertexOne WaterSmart, resulting in measurable gains: a 262% increase in e‑payments, paperless enrollment reaching an all‑time high, 24% of customers enrolled in AutoPay, and a noticeable decrease in payment-related calls. These improvements reduced staff time on the phone, increased productivity, and led to fewer customer issues and a more positive work environment for the City of Billings.

City of Billings

Christina Fox

Utility Business Manager