Case Study: City of Monroe increases e-payments and paperless enrollment with InvoiceCloud

City of Monroe Drives More Digital Payments with a Better User Experience

The City of Monroe needed an Electronic Bill Presentment and Payment (EBPP) platform that could integrate with its enterprise billing system to expand online payment options beyond tax and water/sewer bills, improve self-service, reduce staff time spent on payment questions, and lower print and mail costs. They selected Invoice Cloud to deliver a modern, integrated payment experience and a broader set of payment channels.

Invoice Cloud implemented its EBPP solution with omni-channel payment options and streamlined self-service, driving a 41% increase in electronic payments and a 77% increase in paperless enrollment within six months, along with fewer mailed‑in payments, reduced print and mail costs, lower staff workload, and higher customer satisfaction.

City of Monroe

Edward J. Sell

Jr. Assistant City Manager/ Finance Director