Case Study: Frank Winston Crum Insurance achieves seamless billing integration and real-time e-payments with InvoiceCloud

Exceptional Service and Expertise Drive Successful Implementation

Frank Winston Crum Insurance (FWCI), a Florida-based insurer serving policyholders across 37 states, needed an Electronic Bill Presentment and Payment (EBPP) platform that would seamlessly integrate with its core billing software and minimize disruption during implementation. FWCI selected InvoiceCloud for its proven implementation expertise and e-payments capabilities to modernize premium payments and ensure an efficient install.

InvoiceCloud implemented its EBPP solution with a tight billing-software integration, real-time data exchange, and a seamless customer payment experience, backed by responsive ongoing support. As a result, FWCI achieved efficient integration, improved customer-facing payment functionality, and continued operational support from InvoiceCloud, with staff noting the vendor’s detailed, rapid client support.

Frank Winston Crum Insurance

Sharon Drake

Business Analyst