Case Study: Peninsula Light Company cuts shutoffs and boosts on-time e-payments with InvoiceCloud

Peninsula Light Company Decreases Shutoffs with Reliable Online Payments

PenLight, a member-owned utility serving over 30,000 electric customers and 3,000 water customers, faced an unreliable online payment solution that caused payments not to process in real time, inconsistent AutoPay processing, duplicate withdrawals, inadequate customer service response and increasing service shutoffs. Seeking a dependable EBPP/e-payments solution, PenLight selected InvoiceCloud.

InvoiceCloud implemented its EBPP platform with easy enrollment for AutoPay and paperless billing, a simple payment interface, seamless implementation and responsive support, which led to a 73% increase in e-payments, a 188% rise in paperless enrollment, a 72% decrease in shutoffs and a 29% drop in mailed checks, along with reduced payment-related call volumes and more reliable collections.

PenLight

Jaci Williams

Supervisor Member Services