Case Study: Farmers Mutual Fire Insurance Company achieves improved user experience and streamlined digital payments with InvoiceCloud

Farmers Mutual Improves the User Experience with Innovative Technology

Farmers Mutual Fire Insurance Company, a Montana insurer offering home, farm, health and personal insurance products, faced slow mail delivery (up to ten days), rising printing and mailing costs, high call and walk-in volumes, and fragmented digital payment options that led to late payments and unwanted policy cancellations. To modernize collections and integrate with its core billing software, Farmers Mutual selected InvoiceCloud’s Electronic Bill Presentment and Payment (EBPP) platform.

InvoiceCloud implemented a single omni-channel, SaaS payment platform and integrated with Farmers Mutual’s billing system in just one month, enabling paperless billing, AutoPay and improved self-service. Since rollout Farmers Mutual has seen increased online payments and AutoPay enrollment, decreased calls and walk-ins, reduced staff workloads and print/mail costs, higher customer satisfaction and lower policy churn — with ongoing automatic technology updates from InvoiceCloud.

Farmers Mutual Fire Insurance Company

Marianne Baker

Secretary-Manager