Case Study: City of Escondido achieves 242% increase in self-service payment adoption and saves staff time with InvoiceCloud

City of Escondido Saves Staff Time by Driving Self-Service

The City of Escondido, led by Christina Holmes, Director of Finance, needed to reduce billing and payment-related staff time by shifting customers to self-service online payments. They partnered with InvoiceCloud to deploy a customer-focused online payments and self-service billing solution to improve adoption and streamline operations.

InvoiceCloud delivered a guided implementation with ongoing resources to drive higher self-service adoption; as a result, the City of Escondido achieved a 242% increase in adoption since starting with InvoiceCloud and materially reduced staff workload related to payments and billing.

City of Escondido