Case Study: Town of Simsbury achieves 656% increase in electronic payment adoption and operational efficiencies with InvoiceCloud

Town of Simsbury Improves Efficiencies by Implementing a Better Payment Experience

The Town of Simsbury needed a modern Electronic Bill Presentment and Payment (EBPP) platform to replace a limited online payment experience that drove low e-adoption, high walk-in traffic, and heavy staff workload. Seeking seamless integration with its Customer Information System (CIS), the Town of Simsbury selected InvoiceCloud to deliver a better payment experience and more self-service options.

InvoiceCloud integrated with the Town’s QDS CIS and supplemented its portal with omni-channel payment options, intelligent communications, and a true SaaS model with automatic updates. The results included a 134% increase in e-adoption in year one and a 656% increase overall, a significant drop in lobby traffic and calls, improved staff efficiency, and roughly 12,000 electronic payments by 2020 — demonstrating clear measurable impact from InvoiceCloud’s solution.

Town of Simsbury

Colleen O'Connor

Tax Collector