Case Study: Northern Finnish Mutual Insurance Company achieves streamlined operations and higher digital payment adoption with InvoiceCloud

Northern Finnish Mutual Streamlines Operations with a Modern, Superior Digital Payment Experience

Northern Finnish Mutual Insurance Company, a member-owned town mutual insurer, was struggling with an aging premium collections system that created a poor payment experience, high manual workload for staff, increased in-person payments and payment-related calls, and frustrated policyholders. To modernize and simplify collections, Northern Finnish turned to InvoiceCloud’s online billing and payment SaaS platform.

InvoiceCloud implemented a seamless, secure integration with Northern Finnish’s core billing software and delivered next‑generation payment options (AutoPay, PayPal, digital wallets, one‑time pay and mobile), automated processes, and attentive support. In the first four months InvoiceCloud drove measurable impact: 56% electronic payment adoption, a 22% increase in digital payment adoption, fewer late payments and reduced payment call volume, higher self‑service rates, and lower foot‑traffic and mail‑in payments.

Northern Finnish Mutual Insurance Company

Kathy Beach

General Manager