Case Study: City of Manassas achieves higher self-service and reduced payment calls with InvoiceCloud

The City of Manassas Drives Self-Service with Frictionless Digital Experience

The City of Manassas was struggling with an outdated billing and payments platform that made tax payments difficult for residents, drove up phone and foot-traffic, and forced staff into tedious manual processes. To modernize its payment experience and boost self-service, the City of Manassas selected InvoiceCloud’s digital payment solution.

InvoiceCloud implemented a frictionless, integrated online payments and communications platform that streamlined collections and automated processes. After one year with InvoiceCloud the city saw a 94% increase in monthly AutoPay enrollments, a 15% decrease in mailed checks, reduced payment-related calls and foot traffic, and higher resident satisfaction as staff were able to refocus on other citizen needs.

City of Manassas

Shannon Bryner

VA Chief Deputy Treasurer