Case Study: City of Hamilton achieves higher collections efficiency and e-payment adoption with InvoiceCloud

Increased Electronic Adoption Boosts Collections and Efficiency for Hamilton Utilities

The City of Hamilton sought an electronic bill presentment and payment (EBPP) solution to reduce high print and mail costs, cut staff time spent taking payments, and overcome low e-adoption and a clunky user experience. To address these challenges they selected InvoiceCloud’s SaaS EBPP platform.

InvoiceCloud implemented a modern EBPP solution that boosted self-service and AutoPay adoption, reduced lobby traffic and lowered print costs. Measurable results include electronic payments rising from 13,607 to 17,297 in the first two months, paperless adoption growing from 1,576 to 5,100 in a year, a 39% increase in AutoPay and 31% increase in online payments after one year, a 21% decrease in lobby traffic, and more than $5,400 saved per month in print costs.

City of Hamilton

Darla Bokeno

Customer Service Superintendent Utility Business Services Division