Case Study: Carteret-Craven Electric Cooperative alleviates staff workloads and data-breach concerns with InvoiceCloud

Carteret-Craven Alleviates Staff Workloads and Data Breach Concerns with a Modernized Payment Solution

Carteret-Craven Electric Cooperative (CCEC) was facing rising staff workloads, high volumes of walk-in payments and payment-related calls, and mounting data security and PCI-compliance burdens from hosting sensitive payment data in-house. To modernize its billing and payments without disrupting its existing CIS, CCEC selected InvoiceCloud’s EBPP payment platform to improve the member payment experience and reduce operational and security risk.

InvoiceCloud implemented a seamless, secure integration that offloaded PCI compliance, streamlined operations, and enabled self-service payments. Within nine months CCEC saw measurable gains: a 131% increase in electronic payment adoption, 48% increase in paperless enrollment, 38% decrease in walk-in payments, 22% fewer payment-related calls and a 20% drop in mailed checks—resulting in higher member satisfaction, reduced print/mail costs, and improved staff productivity.

Carteret-Craven Electric Cooperative

Randy Carr

VP of IT Systems