Case Study: Town of Elizabeth achieves 25 hours/month time savings and boosts e-payment adoption with InvoiceCloud

The Town of Elizabeth Saves 25 Hours a Month with a User-Friendly Payment Solution

The Town of Elizabeth, Colorado, struggled with a legacy electronic billing presentment and payment (EBPP) platform that left staff handling time-consuming manual billing and collections, high call volumes, enrollment issues, and delayed payments. To modernize payments and improve the customer experience, the Town partnered with InvoiceCloud for a user-friendly EBPP solution.

InvoiceCloud delivered a seamless, secure EBPP integrated with Caselle that simplified online registration and added options like AutoPay and pay-by-text. In the first six months InvoiceCloud’s solution drove a 61% increase in electronic payment adoption, a 150% increase in paperless enrollment, a 45% decrease in payment-related calls, a 20% drop in late payments, and saved the Town 25 hours per month while reducing printing and postage costs and improving customer satisfaction.

Town of Elizabeth

Allison Ritter

Utility Billing Clerk/Administration