Case Study: Soquel Creek Water District achieves significant cost savings and increased digital adoption with InvoiceCloud

Soquel Creek Water District Conserves Resources by Removing Friction in the Payment Process

Soquel Creek Water District, a public agency serving nearly 41,000 residents, struggled with an outdated billing and payment platform that caused system glitches, delayed collections, increased processing costs, and heavy staff workloads. To modernize payments and improve the customer experience, the district chose InvoiceCloud’s cloud-native digital billing and payment platform to provide a frictionless, self‑service payment option.

InvoiceCloud implemented a streamlined EBPP solution integrated with Soquel Creek’s self‑service portal, delivering measurable results within a year: 144% increase in electronic adoption, 261% increase in AutoPay enrollment, 47% increase in paperless enrollment, a 10% decrease in mailed checks, and more than $3,000 saved per month in payment processing—plus higher customer satisfaction and reduced manual work for staff.

Soquel Creek Water District

Valerie Spaugh

Customer Service Supervisor