Case Study: City of King achieves streamlined payment processing and higher e-adoption with InvoiceCloud

City of King Improves Efficiencies and Customer Experience by Simplifying Payments

The City of King, a North Carolina municipality of about 7,000 residents, needed an Electronic Bill Presentment and Payment (EBPP) platform to modernize payments, enable card processing, increase self-service, speed up collections, reduce paper costs, and ensure strong data security. To meet these needs they selected InvoiceCloud for its EBPP capabilities and PCI Level 1 compliance.

InvoiceCloud integrated with the city’s core billing software to deliver omni-channel payments, secure customer payment storage, and streamlined self-service. The result: a 9X increase in e-payment adoption since month 1, a 19X increase in paperless enrollment in year 1, a 15% drop in mailed checks, decreased lobby traffic, improved collections efficiency, lower print and mail costs, and higher customer satisfaction.

City of King

Susan O’Brien

Director of Finance and Personnel