Case Study: Village of Bethalto achieves 444% increase in e-payments and higher customer satisfaction with InvoiceCloud

Village of Bethalto Boosts Customer Satisfaction and Collections Efficiencies by Transforming Payments

The Village of Bethalto, Illinois (population ~10,000) faced antiquated payment processing, low customer satisfaction, limited payment options, and excessive staff time spent resolving payment issues. To modernize billing and meet customer expectations, the Village selected InvoiceCloud’s Electronic Bill Presentment and Payment (EBPP) solution.

InvoiceCloud deployed an omni-channel, SaaS EBPP platform that boosted self-service adoption, expanded payment options, improved collections efficiency, and provided automatic technology updates. Results included a 444% increase in electronic payments (monthly e-payments rose from 236 to 1,284 over 21 months), a 10X increase in paperless enrollment (47 to 479), and higher customer satisfaction.

Village of Bethalto

Lisa Vogel

Water Clerk