Case Study: Lockhart Power Company achieves 182% increase in e-payment adoption and enhanced customer experience with InvoiceCloud

Lockhart Power Drives Higher E-payment Adoption with Enhanced Customer Experience

Lockhart Power Company, an investor-owned public utility in Upstate South Carolina, needed a modern Electronic Bill Presentment and Payment (EBPP) solution to replace antiquated payment processing, expand payment options, enable self-service, speed collections, and better protect sensitive payment data. They selected InvoiceCloud’s EBPP platform to address these challenges.

InvoiceCloud implemented an omni-channel EBPP solution that boosted self-service and customer engagement, drove a 182% increase in e-payment adoption since year one, enabled 32% of customers to receive e-payment reminders, reduced mailed-in payments and office foot traffic, improved collections efficiency, and provided PCI Level 1 compliant security.

Lockhart Power Company

David Turner

Business Controller