Case Study: Grayson-Carroll-Wythe Mutual Insurance Company achieves 53% increase in e-payments and boosts self-service with InvoiceCloud

Grayson-Carroll-Wythe Mutual Boosts Digital Payments and Self-Service with Enhanced Customer Experience

Grayson Carroll Wythe Mutual Insurance Company faced growing demand from insureds and agents for modern, convenient payment options and needed to move quickly to compete with larger carriers. To improve self-service, enable paperless billing and AutoPay, and unify card and e-check processing, they chose InvoiceCloud’s electronic bill presentment and payment (EBPP) platform.

InvoiceCloud delivered a single omni-channel EBPP solution with paperless and AutoPay features, streamlined payment processing, and automatic SaaS updates. As a result, Grayson Carroll Wythe Mutual Insurance Company achieved a 53% increase in e-payment adoption (from 19% to 29%), a 25% decrease in mailed-in payments, immediate growth in paperless enrollment, fewer late payments, lower print-and-mail costs, and higher customer satisfaction.

Grayson Carroll Wythe Mutual Insurance Company

Randall H. Carpenter

Executive Vice-President