Case Study: Fallon Health achieves 507% increase in e-payments and reduced late payments with InvoiceCloud

Fallon Health Improves Operational Efficiencies and Customer Experience with Enhanced Payment Capabilities

Fallon Health turned to InvoiceCloud for an Electronic Bill Presentment and Payment (EBPP) platform after lacking online payment capability, which led to limited self-service, no paperless or AutoPay options, late payments, and heavy manual processing and reconciliation. They needed a digital payments solution to simplify payments, increase customer self-service, and improve operational efficiencies.

InvoiceCloud implemented its EBPP solution with omni-channel e-payments, paperless enrollment, AutoPay and intelligent communications, enabling greater self-service and automation. As a result, Fallon Health saw a 507% increase in electronic payments, a 9X rise in paperless enrollment and a 24% decrease in late payments, along with higher customer satisfaction, improved collections efficiency and reduced staff workload.

Fallon Health

Christina Farrar

Manager of Billing