Case Study: Penn Township Sewage Authority achieves increased collections efficiency and higher customer satisfaction with InvoiceCloud

Penn Township Sewage Authority Increases Collections Efficiencies and Customer Satisfaction

Penn Township Sewage Authority (PTSA) needed a modern Electronic Bill Presentment and Payment (EBPP) platform to replace antiquated payment processing that limited payment options, self-service, and strained resources. The Authority selected InvoiceCloud to integrate with its core billing software and simplify payment processing while improving the customer experience.

InvoiceCloud implemented an integrated EBPP solution with omni-channel payment options and simplified paperless enrollment, producing measurable results: 58% electronic payment adoption, a 6X increase in paperless enrollment, and a 34% decrease in mailed checks, along with improved collections efficiency, higher customer satisfaction, and lower print and mail costs.

Penn Township Sewage Authority

Angela Zippi Robinson

Penn Township Sewage Authority