Case Study: Large Southwest Property & Casualty Insurance Carrier achieves 82% increase in electronic payments, 154% rise in paperless enrollment and $20K savings with InvoiceCloud

Property & Casualty Insurance Carrier Enhances Customer Experience and Efficiencies Through Digital Transformation

Large Southwest Property & Casualty Insurance Carrier was hindered by an outdated payment system that didn’t integrate with its core billing software, producing a substandard policyholder experience and time‑consuming manual workflows. To accelerate its digital transformation and give customers a modern, frictionless payment experience, the carrier selected InvoiceCloud’s digital payment platform.

InvoiceCloud delivered an integrated, user‑friendly payments solution (guest payment, pay‑by‑text, reminders and paperless options) that drove higher self‑service and operational efficiency. After one year the carrier saw an 82% increase in electronic payment adoption, a 154% rise in paperless enrollment, 27 hours a month saved in payment processing, an 18% drop in payment‑related calls and $20K saved on print and mail, along with fewer manual processes and improved retention.