Case Study: City of Fairfield achieves 136% increase in paperless enrollment and reduced late payments with InvoiceCloud

The City of Fairfield Transforms Entire Organization with an Innovative Payment Solution

The City of Fairfield faced a clunky, inefficient payment processing system that frustrated customers and staff and lacked self-service, real-time data, and secure retention of payment information. To modernize its utility billing, the City of Fairfield selected InvoiceCloud’s electronic bill presentment and payment (EBPP) solution to integrate with its core billing software and expand payment options and digital adoption.

InvoiceCloud implemented a secure EBPP platform that increased self-service and e-payment adoption, reduced staff workload, and lowered print and mail costs; after two years the City of Fairfield reported a 136% increase in paperless enrollment, a 12% decrease in mailed checks to the office, a 15% decline in shut-off notices, and a 13% decrease in late payments, along with PCI Level 1 security, higher customer satisfaction, and improved staff morale.

City of Fairfield

Kate Hurst

Utility Billing & Collections Supervisor