Capita B2B Case Studies & Customer Successes

Capita supports AEGIS London with the provision of IT services in response to Covid-19 allowing the business to continue trading successfully

Aegis London

Anant Patel

Head of IT

Digitising hospital health records whilst ensuring interoperability

Aintree University Hospital NHS Foundation Trust

Supporting the justice system through smart technology solutions

Alcoholic Company

Using automation to streamline housing benefit calculations

Anglia Revenues Partnership

Adrian Mills

Head of Anglia Revenues Partnership

Keeping people on the move with expert project management

Avant Homes

Helping creativity to thrive with affordable new workspaces

Baltic Creative CIC

Bangor University is ranked amongst the UK’s top 10 universities for student satisfaction by the National Student Survey (NSS), and is located between the Snowdonia Mountains and the Menai Strait

Bangor University

Simone Barbaresi

IT Director

Barnet Council achieves faster emergency call handling and cost savings with Capita

Barnet Council

Barry May

Head of Customer and Digital Services

Working with Barnet Council to transform customer experience

Barnet Council

Reducing emissions and power consumption with low-carbon energy installations

Blackburn with Darwen Borough Council

Delivering state-of-the-art entertainment through expert project management

Blackburn with Darwen Borough Council

Giving people a better place to live through strategic design and development services

Blackburn with Darwen Borough Council

Subhan Ali

Strategic Development Manager

We are supporting Blackburn with Darwen Borough Council in projects to boost its local economy with new developments across the borough

Blackburn with Darwen Borough Council

Cashplus achieves efficient, cost-effective customer communications with Capita

Cashplus

Central London Community Healthcare NHS Trust achieves procurement savings and improved patient care with Capita

Central London Community Healthcare NHS Trust

Channel 4 raises menopause awareness and confidence with Capita

Channel 4

Chorley Council achieves faster, more efficient citizen support with Capita automation

Chorley Council

Stephen Lyon

Systems Manager (Customer Services)

Chorley Council achieves faster, more accurate planning application processing with Capita

Chorley Council

Caron Taylor

Principal Planner

Commsworld - Customer Case Study

Commsworld

Bruce Strang

Chief Operating Officer

Cumbria County Council achieves more efficient school HR and payroll administration with Capita

Cumbria County Council

Supporting the Data Communications Company with digitally transforming Britain’s energy system

Data Communications Company

Delivering smoother journeys through better road management

Department for Transport (DfT)

Transforming communications management for the Department for Work and Pensions

Department for Work and Pensions

Helping vulnerable citizens to claim vital benefits by deploying our largest-ever virtual workforce

Department for Work and Pensions

Department of Health and Social Care achieves rapid mass testing training at scale with Capita

Department of Health and Social Care

Diageo - Customer Case Study

Diageo

How a remote clinical coding service has strengthened coding department stability and reduced contractor costs at Doncaster and Bassetlaw Teaching Hospitals

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

Tracy Crookes

Head of Applied Information

Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night

Ealing Council

Michelle Bernard

Commercial Manager

Despite the best efforts of local authorities to prevent them, emergency situations are part of life

Ealing Council

East Renfrewshire Council improves school air quality monitoring with Capita

East Renfrewshire Council

Education and Skills Funding Agency achieves faster, error-free student bursary processing with Capita

Education and Skills Funding Agency

Mahmood Ahmed

Deputy Director for 16-19 Funding and Student Support

Enfield Council - Customer Case Study

Enfield Council

Julie Pocock

Customer Operations Manager

We're bringing together all the information from different teams across children’s services into one place

Essex County Council

Emma Toublic

Head of Education Information and Business Systems

Helping small businesses to export and grow overseas through digital fund disbursement

European Regional Development Fund

FC Bayern Munich achieves 90% customer satisfaction with Capita customer service excellence

FC Bayern Munich

Fera - Customer Case Study

Fera

Supporting vulnerable people with an innovative solution to accelerate complex claims

Financial Services Compensation Scheme

Sarah Marin

Financial Services Compensation Scheme

First Rate unlocks social learning and knowledge sharing with Capita’s tessello

First Rate

Oliver Daly

Learning and Development Consultant

An innovative solution to improve the availability and affordability of flood insurance, likely to benefit 350,000 households

Flood Re

Minimising local government backlogs and delays with tailored planning support

Folkestone & Hythe

Campaigning the nation to safeguard their homes with the Gas Safe Register

Gas Safe Register

Helping gas engineers to work safely and efficiently with live video streaming

Gas Safe Register

Katrina Martin

Technical Officer

Providing remote gas safety advice and support services for the public and gas engineers throughout the Covid-19 pandemic

Gas Safe Register

Jonathan Samuels

Managing Director

Helping a global financial services organisation to reduce spending

Global Financial Services Organisation

Our fraud detection software is allowing Go-Ahead drive to tackle fraudulent activity, with an increase of of 54% in 'stopped fraud' in the first month alone

Go-Ahead

Debs Mayne

Group Retail Fraud Prevention Manager

Giving local residents a voice with a comprehensive and balanced local plan

Hambleton District Council

Hartlepool Borough Council maintains high-quality planning services with Capita Planning Services

Hartlepool Borough Council

Keeping UK homes and businesses gas safe since 2009

Health & Safety Executive

Giving Australians access to trusted healthcare advice during Covid-19

Healthdirect Australia

Mary Byrne

Service Director

Supporting a national online healthcare service in Australia

Healthdirect Australia

Anton Donker

Chief Information Officer

Hyndburn Borough Council achieves faster, more resilient building control services with Capita

Hyndburn Borough Council

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home

Institute for Public Policy Research

Carbon neutral goals supporting Lancaster University’s planning application process for a solar farm

Lancaster City Council

Mark Cassidy

Head of Planning and Place

Lancaster City Council achieves a cleared building control backlog with Capita

Lancaster City Council

Leading Teaching Hospital achieves lower coding costs and greater financial certainty with Capita Remote Clinical Coding

Leading Teaching Hospital

Leading UK International Insurer Service Provider achieves faster, higher-satisfaction service modernisation with Capita

Leading UK International Insurer Service Provider

Digitally capturing valuable evidence for a wholesale food service

Leading UK Wholesale Food Service Supplier

Liverpool John Moores University achieves stronger innovation programme impact with Capita

Liverpool John Moores University

How innovative partnerships can deliver reduced backlogs for local planning teams

Local Government Planning Sector

Helping emergency callers when they need it most with expert out-of-hours support

London Borough of Barking and Dagenham

Natalia Monvoisin

Head of Customer Contact

We helped the London Borough of Bexley achieve its fastest ever processing time of housing benefit new claims and changes of circumstances, outperforming national averages

London Borough of Bexley

Mark Underwood

Head of Exchequer Services

London Borough of Hackney achieves a smooth HR transformation with Capita

London Borough of Hackney

Dan Paul

Head of Human Resources and Organisational Development

London Fire Brigade achieves quicker incident response times with Capita's VISION mobilising system

London Fire Brigade

Jonathan Smith

Assistant Commissioner for Brigade Control and Mobilising

Supporting a London borough council with flexible benefit claims processing

London-Based Council Service Provider

Helping to keep buildings safe and compliant across Luton through providing building control resilience

Luton Borough Council

M&S achieves better customer service and £1.8m extra revenue with Brightwave's blended learning solution

M&S

Processing fund applications and payments with accuracy, speed, and efficiency

Major Investment Company

Meadow Well Connected - Customer Case Study

Meadow Well Connected

Mandi Cresswell

Chief Officer

Metropolitan Police achieves faster offender tracking and safer communities with Capita

Metropolitan Police

Milton Keynes City Council - Customer Case Study

Milton Keynes City Council

Installing up to 29 smart meters a minute across the country, allows millions of homes and small businesses to monitor their energy consumption

National Cyber Security Centre

Ciaran Martin

Chief Executive Officer

National Express is a leading British transport provider, operating bus, coach and train services in the UK, Continental Europe, North Africa, North America and the Middle East

National Express

Ceri Harris

Digital Product Owner

National Trust strengthens social media awareness with brightwave GROUP tessello

National Trust

Kick-starting the local economy with a revitalised case for change

Newark and Sherwood District Council

Peter Preece

Project Officer

Taking a people-centric approach to workforce development in the NHS

NHS England

The East Anglian county of Norfolk in the UK might not automatically come to mind when you think of technology innovation

Norfolk County Council

Kurt Frary

Assistant Director of ICT & Chief Technical Officer

Creating growth and prosperity in North Shields through ambitious design and development

North Tyneside Council

Working collaboratively to create successful masterplans

North Tyneside Council

Protecting an important stretch of coastline with expert project management

North Tyneside Council

Northern Trust promotes diversity and inclusion with brightwave group tessello

Northern Trust

We're helping O2 to improve and join up the self-service experience for their customers through an award-winning Visual IVR service

O2

Mark Gait

Director of Customer Service

Peaks & Plains Housing Trust - Customer Case Study

Peaks & Plains Housing Trust

Mexican insurance group Peña Verde needed to reduce the costs of healthcare whilst ensuring effective clinical assessments

Peña Verde S.A.B

Engaging people with their pensions through the power of personalised communication

Pfizer

Tackling child poverty through data-driven partnerships

Plymouth City Council

Gareth Sampson

Project Officer

Optimising our health records improved productivity and care

Primary Care Support England

Creating a sustainable vision of the future for local residents with a strategic development plan

Purbeck District Council

We're helping Rossendale Borough Council to ensure citizens are getting the help they need, whatever time it is

Rossendale Borough Council

Andrew Buckle

Head of ICT and Customer Service

Helping to improve Windsor Castle’s visitor experience through delivering planning resilience excellence

Royal Borough of Windsor and Maidenhead Council

RSA achieves 95% pass rates and major time savings with Capita's Tessello

RSA

Helping a city's regeneration through a pioneering partnership

Salford City Council

Jim Taylor

Chief Executive

ScotRail achieves millions in cost savings and improved contract coverage with Capita

ScotRail

With the Scottish Wide Area Network (SWAN), we’re delivering one of the most ambitious and significant single public sector ICT initiatives ever carried out in Scotland

Scottish Wide Area Network

James Pocock

Chair of the Management Board

Severn Trent Water improves learner engagement with Capita tessello

Severn Trent Water

Helping a large water company enhance experience

Severn Trent Water

Digital health company Sharecare needed a proven digital teletriage solution to help improve healthcare in Brazil

Sharecare

Nicolas Toth Jr

Managing Director

We helped ŠKODA to get in front of their customers, wherever they are, by streaming the car showroom to their devices with the Live Tour

Skoda

Jonathan Pidsley

Digital Experience Manager

Helping to accelerate the pace of regeneration in South East Lincolnshire

South East Lincolnshire

Gary Alexander

Manager of the Joint Policy Unit

We're helping the US emergency services to save lives by giving them a clear view of any accident scene, no matter where they’re located, with the innovative 911eye

South River Police Department

John J. McKenna

Lieutenant

Improving the customer communication cycle for Southern Water

Southern Water

Making customers’ lives easier by simplifying and personalising their experience

Southern Water

Donna Howden

Head of Customer Service

Switching to virtual delivery overnight to ensure students get the support they need

Student Loans Company

Driving performance and cost efficiencies with flexible procurement solutions

Studio Retail Limited

The Children’s Trust achieves Outstanding quality improvement with Capita’s CHKS Accreditation

The Children’s Trust

Dalton Leong

Charity’s Chief Executive

The Co-operative Bank improves customer experience and mortgage lending with Capita

The Co-Operative Bank

Fred Sharp

Director of Mortgage Distribution

Supporting the John Lewis Partnership with instant access to archived data

The John Lewis Partnership

Helping people save for retirement for a more financially secure society

The Pensions Regulator

Charles Counsel

Chief Executive

Continuing to provide UK employers Automatic Enrolment support throughout the Covid-19 pandemic

The Pensions Regulator

Michael Alner

Managing Director

Harnessing the power of innovative partnerships to improve outcomes

The Wise Group

Natasha Radmehr

Digital Engagement Lead

We’ve helped Trafford Council with a major and complex planning application which will see more jobs created for residents, as well as an improvement to their local area

Trafford Council

Transport For London (TfL) - Customer Case Study

Transport For London (TfL)

Transport For London (TfL) - Customer Case Study

Transport For London (TfL)

Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme

Transport For London (TfL)

UK Insurance Company achieves future-proofed customer service excellence with Capita

UK Insurance Company

How Capita and the British Army reinvented the Recruiting Partnering Project

UK Ministry of Defence

UNISON unites activists and boosts learning with Capita's tessello

Unison

Dave Prentis

General Secretary

Victims’ Payments Board - Customer Case Study

Victims’ Payments Board

We’ve helped Warrington Borough Council to process householder planning applications for their residents, following a temporary reduction of staff within their planning department

Warrington Borough Council

Richard Evans

Principal Planner

West Berkshire Council achieves earlier intervention and more positive outcomes with Capita’s Integrated Youth Support Services

West Berkshire Council

Alex Pye

Tracking & Engagement Officer

West Sussex Fire and Rescue Service achieves more effective emergency response with Capita VisionDS

West Sussex Fire and Rescue Service

Sabrina Cohen-Hatton

Chief Fire Officer

Helping vital businesses survive the pandemic with efficient grants payments

Westminster City Council

Rachael Robathan

Leader

With our flexible, expert customer service teams, we're supporting William Hill during the sporting calendar’s biggest events

William Hill

Russ Duke

On-Site Client Operation Manager

Helping a major airline’s complaints handling to take flight

World’s Largest Airlines

Your Homes Newcastle improves damp and mould response times with Capita

Your Homes Newcastle

Kevin Briggs

Technical Development Specialist

We helped Zurich implement the biggest pensions shakeup in a century

Zurich

Tim Culling

Global Head of Customer Care

Capita B2B Case Studies & Customer Successes

Case Studies

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