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Visit WebsiteCapita supports AEGIS London with the provision of IT services in response to Covid-19 allowing the business to continue trading successfully
Aegis London
Anant Patel
Head of IT
Capita
Capita is a leading provider of business process services, driven by data, technology, and people. They are a purpose-led, responsible organisation. Every day the 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. They partner with all the clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler.
Case Studies
Showing 125 Capita Customer Success Stories
Digitising hospital health records whilst ensuring interoperability
Aintree University Hospital NHS Foundation Trust
Supporting the justice system through smart technology solutions
Alcoholic Company
Using automation to streamline housing benefit calculations
Anglia Revenues Partnership
Adrian Mills
Head of Anglia Revenues Partnership
Keeping people on the move with expert project management
Avant Homes
Helping creativity to thrive with affordable new workspaces
Baltic Creative CIC
Bangor University is ranked amongst the UK’s top 10 universities for student satisfaction by the National Student Survey (NSS), and is located between the Snowdonia Mountains and the Menai Strait
Bangor University
Simone Barbaresi
IT Director
Making sure that true emergency callers get priority with an intelligent out of hours service
Barnet Council
Barry May
Head of Customer and Digital Services
Working with Barnet Council to transform customer experience
Barnet Council
Reducing emissions and power consumption with low-carbon energy installations
Blackburn with Darwen Borough Council
Delivering state-of-the-art entertainment through expert project management
Blackburn with Darwen Borough Council
Giving people a better place to live through strategic design and development services
Blackburn with Darwen Borough Council
Subhan Ali
Strategic Development Manager
We are supporting Blackburn with Darwen Borough Council in projects to boost its local economy with new developments across the borough
Blackburn with Darwen Borough Council
Delivering customer communications via their channel of choice
Cashplus
Supporting improved patient care through procurement transformation and best practice management
Central London Community Healthcare NHS Trust
Channel 4 - Customer Case Study
Channel 4
Chorley Council - Customer Case Study
Chorley Council
Stephen Lyon
Systems Manager (Customer Services)
We’ve been working alongside Chorley Council’s planning department to help residents get their householder planning applications processed as efficiently and accurately as possible
Chorley Council
Caron Taylor
Principal Planner
Commsworld - Customer Case Study
Commsworld
Bruce Strang
Chief Operating Officer
Freeing up schools to focus on teaching their pupils rather than administration
Cumbria County Council
Supporting the Data Communications Company with digitally transforming Britain’s energy system
Data Communications Company
Delivering smoother journeys through better road management
Department for Transport (DfT)
Transforming communications management for the Department for Work and Pensions
Department for Work and Pensions
Helping vulnerable citizens to claim vital benefits by deploying our largest-ever virtual workforce
Department for Work and Pensions
Department of Health and Social Care - Customer Case Study
Department of Health and Social Care
Diageo - Customer Case Study
Diageo
How a remote clinical coding service has strengthened coding department stability and reduced contractor costs at Doncaster and Bassetlaw Teaching Hospitals
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Tracy Crookes
Head of Applied Information
Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night
Ealing Council
Michelle Bernard
Commercial Manager
Despite the best efforts of local authorities to prevent them, emergency situations are part of life
Ealing Council
Using smart technology to monitor CO2 in East Renfrewshire schools
East Renfrewshire Council
We’re reducing processing times for student bursary applications from an average of 23 to 3 days
Education and Skills Funding Agency
Mahmood Ahmed
Deputy Director for 16-19 Funding and Student Support
Enfield Council - Customer Case Study
Enfield Council
Julie Pocock
Customer Operations Manager
We're bringing together all the information from different teams across children’s services into one place
Essex County Council
Emma Toublic
Head of Education Information and Business Systems
Helping small businesses to export and grow overseas through digital fund disbursement
European Regional Development Fund
Capita’s multi-channel and cross-departmental customer service for FC Bayern Munich
FC Bayern Munich
Fera - Customer Case Study
Fera
Supporting vulnerable people with an innovative solution to accelerate complex claims
Financial Services Compensation Scheme
Sarah Marin
Financial Services Compensation Scheme
First Rate - Customer Case Study
First Rate
Oliver Daly
Learning and Development Consultant
An innovative solution to improve the availability and affordability of flood insurance, likely to benefit 350,000 households
Flood Re
Minimising local government backlogs and delays with tailored planning support
Folkestone & Hythe
Campaigning the nation to safeguard their homes with the Gas Safe Register
Gas Safe Register
Helping gas engineers to work safely and efficiently with live video streaming
Gas Safe Register
Katrina Martin
Technical Officer
Providing remote gas safety advice and support services for the public and gas engineers throughout the Covid-19 pandemic
Gas Safe Register
Jonathan Samuels
Managing Director
Helping a global financial services organisation to reduce spending
Global Financial Services Organisation
Our fraud detection software is allowing Go-Ahead drive to tackle fraudulent activity, with an increase of of 54% in 'stopped fraud' in the first month alone
Go-Ahead
Debs Mayne
Group Retail Fraud Prevention Manager
Giving local residents a voice with a comprehensive and balanced local plan
Hambleton District Council
We provided a full-time senior planning policy officer to Hartlepool Borough Council when its team were understaffed, allowing it to keep delivering high quality services to its citizens
Hartlepool Borough Council
Keeping UK homes and businesses gas safe since 2009
Health & Safety Executive
Giving Australians access to trusted healthcare advice during Covid-19
Healthdirect Australia
Mary Byrne
Service Director
Supporting a national online healthcare service in Australia
Healthdirect Australia
Anton Donker
Chief Information Officer
Helping Hyndburn Council to build safer communities with high quality building control resource
Hyndburn Borough Council
If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home
Institute for Public Policy Research
Carbon neutral goals supporting Lancaster University’s planning application process for a solar farm
Lancaster City Council
Mark Cassidy
Head of Planning and Place
We’re helping Lancaster City Council to efficiently administer their building regulation applications
Lancaster City Council
How remote clinical coding helps to share the coding burden and reduce costs
Leading Teaching Hospital
How our approach creates better outcomes
Leading UK International Insurer Service Provider
Digitally capturing valuable evidence for a wholesale food service
Leading UK Wholesale Food Service Supplier
Providing better innovation support to new businesses with in-depth evaluation expertise
Liverpool John Moores University
How innovative partnerships can deliver reduced backlogs for local planning teams
Local Government Planning Sector
Helping emergency callers when they need it most with expert out-of-hours support
London Borough of Barking and Dagenham
Natalia Monvoisin
Head of Customer Contact
We helped the London Borough of Bexley achieve its fastest ever processing time of housing benefit new claims and changes of circumstances, outperforming national averages
London Borough of Bexley
Mark Underwood
Head of Exchequer Services
London Borough of Hackney - Customer Case Study
London Borough of Hackney
Dan Paul
Head of Human Resources and Organisational Development
Since London Fire Brigade started using Capita’s VISION mobilising system they’ve been reaching incidents more quickly
London Fire Brigade
Jonathan Smith
Assistant Commissioner for Brigade Control and Mobilising
Supporting a London borough council with flexible benefit claims processing
London-Based Council Service Provider
Helping to keep buildings safe and compliant across Luton through providing building control resilience
Luton Borough Council
M&S - Customer Case Study
M&S
Processing fund applications and payments with accuracy, speed, and efficiency
Major Investment Company
Meadow Well Connected - Customer Case Study
Meadow Well Connected
Mandi Cresswell
Chief Officer
Helping police forces to prevent crime through tracking technology
Metropolitan Police
Milton Keynes City Council - Customer Case Study
Milton Keynes City Council
Installing up to 29 smart meters a minute across the country, allows millions of homes and small businesses to monitor their energy consumption
National Cyber Security Centre
Ciaran Martin
Chief Executive Officer
National Express is a leading British transport provider, operating bus, coach and train services in the UK, Continental Europe, North Africa, North America and the Middle East
National Express
Ceri Harris
Digital Product Owner
National Trust - Customer Case Study
National Trust
Kick-starting the local economy with a revitalised case for change
Newark and Sherwood District Council
Peter Preece
Project Officer
Taking a people-centric approach to workforce development in the NHS
NHS England
The East Anglian county of Norfolk in the UK might not automatically come to mind when you think of technology innovation
Norfolk County Council
Kurt Frary
Assistant Director of ICT & Chief Technical Officer
Creating growth and prosperity in North Shields through ambitious design and development
North Tyneside Council
Working collaboratively to create successful masterplans
North Tyneside Council
Protecting an important stretch of coastline with expert project management
North Tyneside Council
Northern Trust - Customer Case Study
Northern Trust
We're helping O2 to improve and join up the self-service experience for their customers through an award-winning Visual IVR service
O2
Mark Gait
Director of Customer Service
Peaks & Plains Housing Trust - Customer Case Study
Peaks & Plains Housing Trust
Mexican insurance group Peña Verde needed to reduce the costs of healthcare whilst ensuring effective clinical assessments
Peña Verde S.A.B
Engaging people with their pensions through the power of personalised communication
Pfizer
Tackling child poverty through data-driven partnerships
Plymouth City Council
Gareth Sampson
Project Officer
Optimising our health records improved productivity and care
Primary Care Support England
Creating a sustainable vision of the future for local residents with a strategic development plan
Purbeck District Council
We're helping Rossendale Borough Council to ensure citizens are getting the help they need, whatever time it is
Rossendale Borough Council
Andrew Buckle
Head of ICT and Customer Service
Helping to improve Windsor Castle’s visitor experience through delivering planning resilience excellence
Royal Borough of Windsor and Maidenhead Council
RSA - Customer Case Study
RSA
Helping a city's regeneration through a pioneering partnership
Salford City Council
Jim Taylor
Chief Executive
How we made cost savings with a budget deficit
ScotRail
With the Scottish Wide Area Network (SWAN), we’re delivering one of the most ambitious and significant single public sector ICT initiatives ever carried out in Scotland
Scottish Wide Area Network
James Pocock
Chair of the Management Board
Severn Trent Water - Customer Case Study
Severn Trent Water
Helping a large water company enhance experience
Severn Trent Water
Digital health company Sharecare needed a proven digital teletriage solution to help improve healthcare in Brazil
Sharecare
Nicolas Toth Jr
Managing Director
We helped ŠKODA to get in front of their customers, wherever they are, by streaming the car showroom to their devices with the Live Tour
Skoda
Jonathan Pidsley
Digital Experience Manager
Helping to accelerate the pace of regeneration in South East Lincolnshire
South East Lincolnshire
Gary Alexander
Manager of the Joint Policy Unit
We're helping the US emergency services to save lives by giving them a clear view of any accident scene, no matter where they’re located, with the innovative 911eye
South River Police Department
John J. McKenna
Lieutenant
Improving the customer communication cycle for Southern Water
Southern Water
Making customers’ lives easier by simplifying and personalising their experience
Southern Water
Donna Howden
Head of Customer Service
Switching to virtual delivery overnight to ensure students get the support they need
Student Loans Company
Driving performance and cost efficiencies with flexible procurement solutions
Studio Retail Limited
The Children’s Trust is the UK’s leading charity for children with brain injury and neurodisability
The Children’s Trust
Dalton Leong
Charity’s Chief Executive
Giving customers a better experience by sharing goals, objectives and values
The Co-Operative Bank
Fred Sharp
Director of Mortgage Distribution
Supporting the John Lewis Partnership with instant access to archived data
The John Lewis Partnership
Helping people save for retirement for a more financially secure society
The Pensions Regulator
Charles Counsel
Chief Executive
Continuing to provide UK employers Automatic Enrolment support throughout the Covid-19 pandemic
The Pensions Regulator
Michael Alner
Managing Director
Harnessing the power of innovative partnerships to improve outcomes
The Wise Group
Natasha Radmehr
Digital Engagement Lead
We’ve helped Trafford Council with a major and complex planning application which will see more jobs created for residents, as well as an improvement to their local area
Trafford Council
Transport For London (TfL) - Customer Case Study
Transport For London (TfL)
Transport For London (TfL) - Customer Case Study
Transport For London (TfL)
Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme
Transport For London (TfL)
UK Insurance Company - Customer Case Study
UK Insurance Company
How Capita and the British Army reinvented the Recruiting Partnering Project
UK Ministry of Defence
Unison - Customer Case Study
Unison
Dave Prentis
General Secretary
Victims’ Payments Board - Customer Case Study
Victims’ Payments Board
We’ve helped Warrington Borough Council to process householder planning applications for their residents, following a temporary reduction of staff within their planning department
Warrington Borough Council
Richard Evans
Principal Planner
Helping West Berkshire Council to support young people effectively
West Berkshire Council
Alex Pye
Tracking & Engagement Officer
We’re helping neighbouring fire services to work together to ensure people get the emergency help they need as quickly as possible
West Sussex Fire and Rescue Service
Sabrina Cohen-Hatton
Chief Fire Officer
Helping vital businesses survive the pandemic with efficient grants payments
Westminster City Council
Rachael Robathan
Leader
With our flexible, expert customer service teams, we're supporting William Hill during the sporting calendar’s biggest events
William Hill
Russ Duke
On-Site Client Operation Manager
Helping a major airline’s complaints handling to take flight
World’s Largest Airlines
Creating healthier social homes by acting swiftly to assess damp and mould reports
Your Homes Newcastle
Kevin Briggs
Technical Development Specialist
We helped Zurich implement the biggest pensions shakeup in a century
Zurich
Tim Culling
Global Head of Customer Care
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