Case Study: Lancaster City Council achieves a cleared building control backlog with Capita

We’re helping Lancaster City Council to efficiently administer their building regulation applications

Lancaster City Council’s building control team was under severe pressure after sudden staff shortages left them struggling to handle core duties such as plan checking, site inspections, and dangerous structures support. The Council turned to Capita for immediate help, needing extra resource and expertise to manage an unsustainable backlog and maintain its statutory responsibilities.

Capita supplied two experienced, professionally qualified principal building control surveyors who integrated quickly with the Council’s team and helped clear the backlog while restoring capacity. Capita also helped build partnerships with external agencies and contractors, boosting building regulation fee income by 88% and improving performance in plan checking and inspection requests; the Council was soon back on track and later extended the contract for 12 months.

Lancaster City Council