Case Study: Northern Trust promotes diversity and inclusion with brightwave group tessello

Northern Trust - Customer Case Study

Northern Trust partnered with vendor Capita, through its brightwave group tessello offering, to address the challenge of promoting its core values of diversity, inclusion, and respect across its global workforce of 14,000 employees.

Capita's solution centered on an engaging video drama that illuminated the impact of unconscious bias. This approach allowed learners to perceive different viewpoints, understand the blind spots that hinder effective decision-making, and ultimately realize the benefits of team diversity. The initiative was a clear success, with Northern Trust awarding Capita perfect 5/5 scores across all client feedback metrics, including delivering on business needs, creativity, and technical expertise.

Northern Trust