Case Study: Hyndburn Borough Council achieves faster, more resilient building control services with Capita

Helping Hyndburn Council to build safer communities with high quality building control resource

Hyndburn Borough Council faced a shortage of building control staff and expertise when a senior surveyor took extended leave, leaving the team struggling to meet statutory responsibilities. Capita was brought in through its building control resilience service to provide on-demand support, including plan-checking, site inspections, and help with complex projects, dangerous buildings, and safety compliance.

Capita placed a principal building control surveyor into the council’s team, helping Hyndburn Borough Council become more resilient, responsive, and capable of handling inspections faster and more reliably. The support improved turnaround times and output quality, helped the council compete for more work, and increased income from application fees; notably, the council now checks 95% of plans within ten days.

Hyndburn Borough Council