Case Study: Cumbria County Council achieves more efficient school HR and payroll administration with Capita

Freeing up schools to focus on teaching their pupils rather than administration

Cumbria County Council needed a cost-effective supplier to handle HR and payroll administration for 180 schools, many still using paper-based records, while keeping up with complex statutory and pension reporting. Capita, working through its education HR and payroll services, was selected through a competitive tender to support the council and reduce the administrative burden on schools.

Capita implemented integrated HR, payroll, and pensions platforms for 228 schools, introducing a single login and automated online forms that generate contracts and payroll records. The solution streamlined enquiries and compliance processes, saved time by removing duplicated effort, and gave school staff confidence that payrolls, HR, and pension schemes were being managed properly.

Cumbria County Council