Case Study: London Fire Brigade achieves quicker incident response times with Capita's VISION mobilising system

Since London Fire Brigade started using Capita’s VISION mobilising system they’ve been reaching incidents more quickly

London Fire Brigade, one of the busiest fire and rescue organisations in the world, needed a faster and more intelligent way to mobilise resources from its control room. To support its public safety mission, the Brigade adopted Capita’s VISION mobilising system, which helps operators dispatch the closest and most appropriate fire engines based on incident details, vehicle location, and travel times.

Capita’s VISION delivered a more dynamic, data-driven mobilisation setup with real-time mapping, resource recommendations, and smarter crew communications. The result was a measurable improvement in response times: London Fire Brigade’s average attendance time for both the first and second fire engines was 19 seconds faster in 2018 than in 2015, helping crews reach incidents more quickly and protect lives more effectively.

London Fire Brigade

Jonathan Smith

Assistant Commissioner for Brigade Control and Mobilising