Case Study: Hartlepool Borough Council maintains high-quality planning services with Capita Planning Services

We provided a full-time senior planning policy officer to Hartlepool Borough Council when its team were understaffed, allowing it to keep delivering high quality services to its citizens

Hartlepool Borough Council needed help when its planning policy team became understaffed in 2019 due to maternity leave and staff moving into new roles. To maintain the speed and quality of its service to residents, the council turned to Capita and Capita Planning Services for additional expert planning resource.

Capita provided a highly experienced senior planning policy officer to work with the in-house team for four months, supporting planning application assessments, a residential design planning document, and the 2018/19 five-year housing land supply assessment. With Capita’s help, Hartlepool Borough Council maintained high-quality service delivery, supported planning decisions with better evidence, and continued serving local citizens effectively.

Hartlepool Borough Council