Serco boosts case-management efficiency and deploys a digital workforce with Tungsten Automation
Serco
Nathaniel Palmer
Director of Solution Architecture
B2B Case Studies Featuring Serco as the Customer
Explore case studies featuring Serco as the customer — learn how vendors and partners helped Serco solve real business challenges.
Case Studies
Showing 28 Success Stories about Software and Services used by Serco
Serco Improves Agent Schedule Flexibility and Reduces Attrition with Verint TimeFlex Bot
Serco
Skye Jacometti
Workforce Management Governance Committee Chairperson
Serco’s Solutions Team integrated Rosette to affordably and efficiently process applications for coverage under the Affordable Care Act
Serco
Nathaniel Palmer
Director of Solution Architecture
Serco streamlining public service delivery with SAP on Microsoft Azure
Serco
Jon Farley
UK & Europe CIO
Serco doubles prison escort capacity and improves safety with Appian low-code automation
Serco achieves consistent video learning for 8,000 employees with PeopleFluent's Instilled Learning Experience Platform
Serco
Tim Neun
Director, Corporate Communications
Serco achieves reduced costs and optimized London cycle-hire operations with IBM Cloud Pak for Data
Speeding Up Applications for the Affordable Care Act with AI
Serco
Nathaniel Palmer
Chief Architec
Serco achieves rapid adviser competency and operational efficiencies in public health contact centres with Knowledge Powered Solutions (Universal Knowledge)
Serco achieves faster, more efficient call handling with Knowledge Powered Solutions' Universal Knowledge
Serco
Cath Pearson
Change Manager
Serco - Customer Case Study
Serco - Customer Case Study
Serco - Customer Case Study
Serco - Customer Case Study
Serco Improves Sharepoint Security And Permissions Management For Air Force Space Command
Serco
Donna Mooney
Database Analys
Trusted global public sector service provider tightens security, opens up collaboration
Serco
Chris Sullivan
Senior Vice President and CIO
Serco achieves a GDPR-ready, automated privacy program with OneTrust
Serco
Julie Varcoe-Cocks
Head of Ethics, Regulatory and Compliance and DPO
Serco achieves rapid ROI and reduced agency spend with Tribepad ATS
Serco
Tony Wilson
Recruitment Lead
Serco achieves 1,000 nonclinical hires and rapid hospital staffing with SAP SuccessFactors Recruiting
Serco
Sarah Hawkins
Project Director, Resourcing, FSH
Serco achieves streamlined guided buying, lower compliance risk and millions in procurement savings with Keytree
Serco achieves rapid, web-scale VDI deployment and 2x lower infrastructure TCO with Nutanix
Serco
Josh Sinclair
Network Engineer
Serco achieves highest-ever training compliance and centralized learning with SAP SuccessFactors
Serco
Gary Clarke
Global Learning and Development Operations Manager
Serco achieves faster hiring and 100% training compliance with SAP SuccessFactors
Serco
Phil Clarke
Head of Global Resourcing
Human Connection Ad Campaign Helps British-Based Serco Localize Its North American Operations Launch
Serco North America drives efficiency in planning and performance reporting
Serco
James Morgan
CFO
Serco achieves reduced brand risk and increased efficiency across 100,000 employees with Asset Bank
Serco
Ben Giles
Communications Manager
Serco achieves £1.1m+ in year-one savings and becomes a global recruitment centre of excellence with LinkedIn Talent Solutions
Serco
Andrew Grier
Recruitment Manager
Serco achieves $2M in media and management savings and up to 96% data reduction with Quantum Corporation's DXi & Scalar data protection solution
Serco
Duncan Smith
Product Manager
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