Case Study: Serco achieves streamlined guided buying, lower compliance risk and millions in procurement savings with Keytree

Keytree transforms procurement at Serco with ‘Guided Buying’

Serco engaged Keytree to transform its procurement with a Guided Buying solution. The organisation faced clunky, high‑risk buying processes that frustrated employees, increased regulatory and compliance exposure, and limited opportunities to capture procurement savings.

Keytree’s SAP and UX‑driven Guided Buying implementation redesigned screens and workflows to put users at the centre, making buying painless. The solution improved employee experience, reduced compliance risk and delivered millions of pounds in procurement cost savings for Serco.

Serco