Case Study: Serco achieves 1,000 nonclinical hires and rapid hospital staffing with SAP SuccessFactors Recruiting

Staffing a New Hospital from Ground Up with the SuccessFactors Recruiting Management Solution

Serco, a global professional services firm managing nonclinical services at Fiona Stanley Hospital in Western Australia, faced the large-scale challenge of staffing a new 6,300‑room hospital across 25 nonclinical service areas. To recruit and measure performance effectively while building a pipeline of qualified applicants, Serco turned to SAP SuccessFactors, deploying SuccessFactors Recruiting Management and Recruiting Marketing.

SAP SuccessFactors implemented a cloud-based, configurable recruiting solution that went live in five months and filled the candidate pipeline within 90 days, supporting roughly 1,000 nonclinical hires. The solution provided a single source of truth with one-time candidate entry, mobile and social marketing, and robust reporting—improving recruiter productivity, reducing time‑to‑hire, and simplifying training for Serco.

Serco

Sarah Hawkins

Project Director, Resourcing, FSH