Case Study: Serco improves candidate experience and reduces agency spend with Tribepad

Serco reduces agency spend and achieves ROI within 1 year with Tribepad

Serco, a major outsourcing provider employing over 50,000 people, faced significant challenges with its recruitment process. Their previous system resulted in low candidate engagement, high agency spending, and inefficient manual administration. To address this, Serco partnered with vendor Tribepad to implement its Applicant Tracking System (ATS) with the goals of increasing direct hires and improving candidate quality.

Tribepad's ATS provided a powerful solution featuring talent pools, template questionnaires, and advanced reporting. This enabled Serco to proactively source candidates and streamline its application process. As a result, Serco achieved its return on investment goals within the first year. Tribepad helped the company deliver a better candidate experience, reduce agency spend, and realize significant internal efficiencies.

Serco