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Visit WebsiteBaldwin County Commission Customer Service Advisors provide expert advice and guidance to citizens with KPS Universal Knowledge
Baldwin County Commission
Shannon Spivey
Customer Relationship Manager
Knowledge Powered Solutions
Knowledge Powered Solutions (KPS) offers Knowledge Management Software that improves customer service at the same time as delivering operational efficiencies for many organisations across different industry sectors. KPS specialises in providing Knowledge Management solutions for Internal Knowledge Management, Contact Centres, Service Desks, Shared Service Environments and Web Self-Service. They provide knowledge management (km) solutions that deliver efficiency savings, enhanced staff performance and increased customer service for organisations across the world.
Case Studies
Showing 26 Knowledge Powered Solutions Customer Success Stories
Canterbury Christ Church University Knowledge Management Software for Dynamic FAQs and Web Self Service
Canterbury Christchurch University
BPO Contact Centre Dramatically Increases Operational Efficiencies With Universal Knowledge
Contact 121
ContactBabel - Customer Case Study
ContactBabel
Crown Commercial Service Supplier - Customer Case Study
Crown Commercial Service Supplier
Self-Service Knowledge Base removes the need for expensive night shifts to provide IT support
Devon and Cornwall Police
Service Knowledge Management Interactions in Health & Education
Health and Education University
Knowledge Management tool significantly improves both quality and service provided to patients
Indiana University Health
Shelby Smith
Director
IT Help Desk - Customer Case Study
IT Help Desk
Unfortunately the Lack of Trust and Poor Customers Services experiences can often link these two different sectors
Large Local Councils and Financial Institution
Managing Organisational Data & Information Effectively
Leading Data & Information Managing Organisation
Helping Universities to Save Money and Improve Student Services
Leading Education Institutions Company
When Outdated Systems no Longer Meet Requirements in Online Retail Contact Centre
Leading Online Retail Company
NCC Group Escrow Management Solution
NCC Group
Quintica Knowledge Management Software for Enhancing Service Management
Quintica
Knowledge Management delivers efficiencies in Public Health Contact Centres
Serco
Knowledge Management significantly improves the call handling process
Serco
Cath Pearson
Change Manager
Sheffield City Council Knowledge Management Software Solution for their Contact Centre
Sheffield City Council
Silah Gulf Knowledge Management Software for Web Self Service
Silah Gulf
How can you Access Public Sector Information, Easily
Socitm
SRO Solutions Improve Business in Offshore and Marine Sectors using Knowledge Management
SRO Solutions
Tony Lackey
Director
Sunrise Software Knowledge Management Solution for Help-desk and Customer Service Centres
Sunrise
KPS provides LBBD a single unified platform to capture and quickly access information from a variety of sources
The London Borough of Barking and Dagenham council
UK Central And Local Government Service Delivery - Customer Case Study
UK Central And Local Government Service Delivery
United Health Care Knowledge Management Software Solution ITSM
UnitedHealthcare
University of Ottawa - Customer Case Study
University of Ottawa
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