Knowledge Powered Solutions B2B Case Studies & Customer Successes

Knowledge Powered Solutions (KPS) offers Knowledge Management Software that improves customer service at the same time as delivering operational efficiencies for many organisations across different industry sectors. KPS specialises in providing Knowledge Management solutions for Internal Knowledge Management, Contact Centres, Service Desks, Shared Service Environments and Web Self-Service. They provide knowledge management (km) solutions that deliver efficiency savings, enhanced staff performance and increased customer service for organisations across the world.

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Knowledge Powered Solutions B2B Case Studies & Customer Successes

Case Studies

Baldwin County Commission Customer Service Advisors provide expert advice and guidance to citizens with KPS Universal Knowledge

Canterbury Christ Church University achieves improved web self-service and dynamic FAQs with Knowledge Powered Solutions

Contact 121 achieves dramatic operational efficiencies and cuts training from 6 to 2 weeks with Knowledge Powered Solutions' Universal Knowledge

ContactBabel achieves seamless multichannel self-service adoption and higher service quality with Knowledge Powered Solutions

Crown Commercial Service Supplier achieves G‑Cloud availability and lower‑cost, faster deployment of knowledge management with Knowledge Powered Solutions

Devon and Cornwall Police achieves removal of costly overnight IT shift and 12% first-line productivity gain with Knowledge Powered Solutions

Health and Education University achieves consistent, effective multichannel service and improved self-service with Knowledge Powered Solutions

Indiana University Health achieves faster, higher-quality patient service with Knowledge Powered Solutions' Universal Knowledge

IT Help Desk achieves faster resolution and streamlined operations with Knowledge Powered Solutions

Large Local Councils and a Financial Institution achieve restored customer trust and improved front-line service with Knowledge Powered Solutions

Leading Data & Information Managing Organisation achieves effective data management and faster information access with Knowledge Powered Solutions

Leading Education Institutions Company achieves improved student self-service and reduced support costs with Knowledge Powered Solutions

When Outdated Systems no Longer Meet Requirements in Online Retail Contact Centre

NCC Group achieves secure Escrow management and customer peace of mind with Knowledge Powered Solutions

Quintica achieves enhanced service management and improved ICT service delivery with Knowledge Powered Solutions

Serco achieves rapid adviser competency and operational efficiencies in public health contact centres with Knowledge Powered Solutions (Universal Knowledge)

Serco achieves faster, more efficient call handling with Knowledge Powered Solutions' Universal Knowledge

Sheffield City Council achieves improved first-call resolution with Knowledge Powered Solutions' Knowledge Management Software

Silah Gulf achieves faster, more consistent web self-service and contact-centre support with Knowledge Powered Solutions (KPS)

Socitm achieves easy public access to local authority information and fewer contact centre calls with Knowledge Powered Solutions

SRO Solutions achieves enhanced customer support and 24/7 self-service with Knowledge Powered Solutions' Universal Knowledge

Sunrise achieves centralised knowledge management and faster, higher-quality help-desk support with Knowledge Powered Solutions

KPS provides LBBD a single unified platform to capture and quickly access information from a variety of sources

UK Central And Local Government Service Delivery - Customer Case Study

United Health Care Knowledge Management Software Solution ITSM

University of Ottawa achieves streamlined bilingual access to student services with Knowledge Powered Solutions

Featured Companies

Castor EDC

Harris School Solutions

Spring Global