Case Study: Socitm achieves easy public access to local authority information and fewer contact centre calls with Knowledge Powered Solutions

How can you Access Public Sector Information, Easily

Socitm, the membership association for ICT professionals in local and public sectors, highlights that 55% of citizen communications relate to published information. Citizens often cannot find answers on council websites because official documents are written in “local authority” language rather than everyday phrasing, so many resort to calling contact centres. Knowledge Powered Solutions is positioned as a vendor offering a natural-language, context-based search embedded in a Knowledge Management Tool to make public sector information easier to access.

Knowledge Powered Solutions’ approach places a single context-search layer over a council’s information estate so staff, stakeholders and citizens can find documents regardless of wording or location. By enabling natural-language queries and removing the need to repurpose existing content, Knowledge Powered Solutions helps users get answers faster, reducing avoidable contact with call centres, lowering search time and cutting operational burden.

Socitm