Case Study: SRO Solutions achieves enhanced customer support and 24/7 self-service with Knowledge Powered Solutions' Universal Knowledge

SRO Solutions Improve Business in Offshore and Marine Sectors using Knowledge Management

SRO Solutions, a provider of asset management software and services for Marine Transportation, Offshore Oil & Gas and Manufacturing & Production, needed a Knowledge Management tool to improve customer support, enable web self‑service, and deflect calls from their support team. They selected Knowledge Powered Solutions' Universal Knowledge to migrate legacy technical documentation, provide natural‑language search, and apply fine‑grained access controls for sensitive content.

Knowledge Powered Solutions implemented Universal Knowledge with just five days of Professional Services — delivering installation, configuration, content migration, custom templates, a rebranded interface and training. The result was a quickly deployed knowledge base that enables 24x7 web self‑service, empowers agents to handle a wider range of queries, secures sensitive information in situ, and improves overall support quality while reducing reliance on the support desk.

SRO Solutions

Tony Lackey

Director