Case Study: University of Ottawa achieves streamlined bilingual access to student services with Knowledge Powered Solutions

University of Ottawa - Customer Case Study

University of Ottawa, with more than 42,000 students, 5,000 employees and 180,000 alumni, needed a robust knowledge management capability to give students and staff easy access to information on student services, accommodation, transport and other general topics. As part of its Talisma CRM environment, uOttawa required a bilingual solution that could support both French and English.

Knowledge Powered Solutions deployed its KPS Knowledge Management product integrated with Talisma to deliver searchable, bilingual access to student-service information. The KPS solution was successfully implemented, enabling students and staff to find relevant information in French or English—KPS’s bilingual capability was a key factor in the vendor’s selection and successful deployment.

University of Ottawa