Case Study: Silah Gulf achieves faster, more consistent web self-service and contact-centre support with Knowledge Powered Solutions (KPS)

Silah Gulf Knowledge Management Software for Web Self Service

Silah Gulf deployed Knowledge Powered Solutions' Universal Knowledge (KPS Knowledge Management Software) as part of its E‑Government Portal Services to help citizens access online government services—vehicle registration renewals, electronic bill payments, birth registrations, meter readings, and more. The portal’s wide range of services made it difficult for new users to find information and for staff to deliver consistent answers.

Knowledge Powered Solutions implemented a knowledge management layer that surfaces relevant content for web self‑service and equips contact centre staff with the right information. The KPS solution enabled users to quickly access relevant information and helped staff increase the consistency and speed of responses, improving the overall web self‑service experience and reducing friction for portal users.

Silah Gulf