Case Study: Quintica achieves enhanced service management and improved ICT service delivery with Knowledge Powered Solutions

Quintica Knowledge Management Software for Enhancing Service Management

Quintica, an ICT systems integrator with branches across Africa and the Middle East, needed to enhance its service management capability to ensure consistently high service delivery and to maximize the value of customers’ ICT investments. To address this, Quintica selected Knowledge Powered Solutions’ KPS Knowledge Management Software to standardize knowledge across teams and support its network of service-management professionals.

Knowledge Powered Solutions implemented the KPS Knowledge Management Software to centralize and make searchable Quintica’s service knowledge, streamline incident resolution workflows, and enforce consistent service processes across regions. The deployment enabled faster problem resolution, improved first-contact fix rates and more consistent service delivery, helping Quintica realize greater ROI from customers’ ICT investments through measurably better operational performance.

Quintica