Case Study: UnitedHealthcare enhances IT service delivery knowledge with Knowledge Powered Solutions KPS Universal Knowledge

United Health Care Knowledge Management Software Solution ITSM

UnitedHealthcare, an operating division of the largest single health carrier in the United States, sought to improve its IT service delivery. The company partnered with vendor Knowledge Powered Solutions for a knowledge management solution to enhance its customer support experience.

Knowledge Powered Solutions implemented its KPS Universal Knowledge software for UnitedHealthcare. This solution enabled the authoring, management, and sharing of information, allowing service agents to find relevant knowledge quickly. This led to a significantly enhanced customer experience.

UnitedHealthcare