Case Study: Serco achieves faster hiring and 100% training compliance with SAP SuccessFactors

How Do You Find the Right People to Deliver Superb Public Services

Serco, a global government-services provider, faced the complex task of recruiting and training large volumes of staff across diverse sectors and countries while meeting strict public‑sector compliance and scalability needs. To address this, Serco implemented SAP SuccessFactors solutions, using SAP SuccessFactors Recruiting and Learning to centralize candidate data, enable online and social recruiting, and track mandatory training.

SAP SuccessFactors delivered a cloud‑based, international HR platform that sped up hiring, improved recruiter and candidate experience (300% improvement in recruiter experience), and ensured 100% training compliance against targets. The solution reduced HR administration and recruitment costs (more than £1 million saved), supported roughly 15,000 new hires annually across 500+ government contracts, and helped Serco raise service quality and customer confidence.

Serco

Phil Clarke

Head of Global Resourcing