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Visit WebsiteAfni Improves CSAT, Sales and FCR with Automated Analytics
AFNI
April Bevolden
Quality Supervisor
CallMiner
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.
Case Studies
Showing 22 CallMiner Customer Success Stories
Real-Time Feedback Takes Agent Performance and Compliance to New Levels
AMCOL Systems
Charles Felsberg
Auditing Manager
AXCESS Financial Finds & Stops Fraud with Interaction Analytics
Axcess Financial
Allyson Keown
Speech Analytics Analyst
Interaction Analytics Lead to Happier Agents & Customer Satisfaction
BlueGreen Vacations
Adam McCord
Quality Analytics Manager
How British Gas is utilizing the power of WebChat Analytics to drive sales revenue, improve multi-chat rates and increase Net Promoter Score
British Gas
Tom Fleming
Digital Performance Coach
Driving Service Excellence and Increased Revenue in the Contact Center
British Gas
Defenders Improving Sales Agent Performance with CallMiner Interaction Analytics
Defenders, Inc.
Achieves Optimal Revenue Recovery While Remaining TCPA and FDCPA Compliant with Interaction Analytics
Delta Outsource Group
Sam Eidson
Director of Compliance
Encore Capital Group - Customer Case Study
Encore Capital Group
Rick Britt
Consumer Data Management and Strategy
Optimizes Compliance & Collector Performance with Automated CallMiner Eureka Speech Analytics Scorecards
Frontline Asset Strategies
James Magnuson
Business Analyst
Improving QA Efficiency, Contact Insights, Agent Performance and Compliance Through Interaction Analytics
Higher Ed Growth
Ed Paetz
Quality Assurance Manager
Medium Enterprise Retailing Company - Customer Case Study
Medium Enterprise Retailing Company
Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics
Nationwide Credit Corporation
Shaunta Holmes
Training Director
Achieving Immediate Wins in Contact Center Efficiency and Customer Experience
Nautilus
Open English Saves Time and Improves Sales Conversions
Open English
Andres Chuquimia
Speech Analytics Manager
CallMiner Eureka helps Real Time Resolutions reduce after call work, decrease operational costs and improve call volumes in their contact center
Real Time Resolutions
Carlos Ayala
Strategy & Analytics Analyst
A Day in the life of an Analytics Analyst at Simple Health
Simple Health
CallMiner Interaction Analytics Delivers Higher Call Center Quality at Lower Cost for Law Firm
Sokolove Law
Michelle Correal
Senior manager, Operations Process
Increases Revenue Collection & Accelerates Agent Development with Automated CallMiner Eureka Interaction Analytics Scorecards
State Collection Service, Inc.
Tracy Dudek
Chief Operating Officer
Stoneleigh Rewards Agent Compliance with Insights from CallMiner Interaction Analytics
Stoneleigh Recovery Associates
Nikki Noyes
Director of Compliance
TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics
TradeGlobal
Mike Hull
Director of Business Analytics
USCB, Inc. - Customer Case Study
USCB, Inc.
Pedro Guijarro
Vice President
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