CallMiner B2B Case Studies & Customer Successes

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

AAA Auto improves call routing and customer satisfaction with CallMiner OmniAgent

AAA Auto

AFNI achieves higher CSAT, increased sales and improved first-call resolution with CallMiner Eureka

AFNI

April Bevolden

Quality Supervisor

Alorica improves customer empathy and agent performance with CallMiner AI

Alorica

AMCOL Systems achieves real-time compliance and higher agent performance with CallMiner

AMCOL Systems

Charles Felsberg

Auditing Manager

AXCESS Financial achieves nearly 100% reduction in successful scam attempts with CallMiner Eureka interaction analytics

Axcess Financial

Allyson Keown

Speech Analytics Analyst

Bluegreen Vacations reduces agent attrition and boosts customer satisfaction with CallMiner Eureka interaction analytics

BlueGreen Vacations

Adam McCord

Quality Analytics Manager

British Gas achieves service excellence and a 30% increase in sales conversion with CallMiner

British Gas

British Gas achieves a 50% increase in conversions and an 84% NPS boost with CallMiner

British Gas

Tom Fleming

Digital Performance Coach

Defenders, Inc. achieves a 5% increase in close rates and an 18-point NPS lift with CallMiner speech analytics

Defenders, Inc.

Delta Outsource Group achieves optimal revenue recovery and TCPA/FDCPA compliance with CallMiner Eureka Interaction Analytics

Delta Outsource Group

Sam Eidson

Director of Compliance

Encore Capital Group increases revenue and reduces call center operating costs by 10% with CallMiner

Encore Capital Group

Rick Britt

Consumer Data Management and Strategy

Estafeta achieves 78% faster call handling with CallMiner OmniAgent

Estafeta

FCT drives data-informed VoC and faster customer insights with CallMiner

FCT

Frontline Asset Strategies achieves nearly 98% compliance and 75% fewer lawsuits with CallMiner Eureka Interaction Analytics

Frontline Asset Strategies

James Magnuson

Business Analyst

Gant Travel improves customer interactions and call center QA with CallMiner

Gant Travel

Higher Ed Growth achieves 10x QA efficiency and 91% reduction in compliance violations with CallMiner Eureka interaction analytics

Higher Ed Growth

Ed Paetz

Quality Assurance Manager

Holiday Inn Club Vacations achieves 4x ROI and stronger compliance with CallMiner call monitoring

Holiday Inn Club Vacations

Inizio Engage improves agent well-being and QA consistency with CallMiner

Inizio Engage

Kelsey-Seybold Clinic improves patient experience with CallMiner

Kelsey-Seybold Clinic

Medium Enterprise Retailing Company achieves 50% reduction in QA effort and improved agent performance and CSAT with CallMiner

Medium Enterprise Retailing Company

Meduit achieves 2% increase in payment asks with CallMiner

Meduit

Nationwide Credit Corporation achieves improved compliance and 12% less call silence with CallMiner Eureka

Nationwide Credit Corporation

Shaunta Holmes

Training Director

Nautilus achieves immediate contact center efficiency and improved customer experience with CallMiner speech analytics

Nautilus

NTT improves CX and coaching with CallMiner

NTT

Open English boosts sales conversions and saves time with CallMiner Eureka

Open English

Andres Chuquimia

Speech Analytics Manager

Radial improves omnichannel customer experience with CallMiner

Radial

RDI Corporation achieves better insights and contact center efficiency with CallMiner

RDI Corporation

Real Time Resolutions achieves 62% reduction in After Call Work and 82% higher daily call volumes with CallMiner Eureka (CallMiner)

Real Time Resolutions

Carlos Ayala

Strategy & Analytics Analyst

ResultsCX improves customer satisfaction and sales outcomes with CallMiner

ResultsCX

Serco improves service quality and safeguarding with CallMiner

Serco

Simple Health achieves 75% reduction in coaching time and 5% higher sales close rate with CallMiner Eureka

Simple Health

SiriusXM gains deeper customer intelligence with CallMiner

SiriusXM

Sokolove Law achieves higher call center quality and 80% QA staff reduction with CallMiner Eureka

Sokolove Law

Michelle Correal

Senior manager, Operations Process

State Collection Service, Inc. achieves increased revenue collection and accelerated agent development with CallMiner Eureka Interaction Analytics

State Collection Service, Inc.

Tracy Dudek

Chief Operating Officer

Stoneleigh Recovery Associates achieves CFPB compliance and 100% call monitoring with CallMiner

Stoneleigh Recovery Associates

Nikki Noyes

Director of Compliance

TradeGlobal achieves improved customer experience and operational efficiencies with CallMiner Eureka

TradeGlobal

Mike Hull

Director of Business Analytics

UPMC Health Plan improves agent coaching and member experience with CallMiner

UPMC Health Plan

USCB America improves call compliance and cuts onboarding time with CallMiner

USCB America

USCB, Inc. achieves improved call center efficiency, compliance, and rapid ROI with CallMiner Eureka

USCB, Inc.

Pedro Guijarro

Vice President

VitalityHealth achieves automated quality assurance with CallMiner

VitalityHealth

Workhuman boosts QA efficiency and customer experience with CallMiner

Workhuman

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