Case Study: Serco achieves consistent video learning for 8,000 employees with PeopleFluent's Instilled Learning Experience Platform

How Serco Inc. Delivers Video Learning to 8,000 Employees Dispersed Across North America

Serco Inc., the North American arm of a UK-based public services firm, supports 8,000 employees across 46 U.S. states and four Canadian provinces in diverse, often remote work settings. HR needed a reliable way to deliver consistent corporate communications and training beyond email and text — a video-first solution that could reach field workers, home-based staff, and office teams despite variable bandwidth and team sizes.

Serco partnered long-term with the Instilled Learning Experience Platform to deliver live CEO broadcasts, on-demand updates, archived training, and a three-hour, eight-chapter new-hire orientation replacing a 200-slide deck. Instilled’s role-based access, device- and bandwidth-optimized playback, centralized media library, and production support helped drive results: the orientation logged 20,000 views over five years and quarterly CEO calls achieve about 80% participation, while video-based training and consistent cultural messaging are now standard across the company.

Serco

Tim Neun

Director, Corporate Communications