Case Study: Serco achieves rapid ROI and reduced agency spend with Tribepad ATS

Serco - Customer Case Study

Serco, a FTSE250 outsourcing firm employing more than 50,000 people across 20 countries, needed a recruitment platform that could handle large candidate volumes, proactively source talent and improve the candidate experience. Candidates were struggling to find vacancies and the previous process lacked social integration, mobile support and effective reporting, so Serco turned to Tribepad and its Applicant Tracking System (Tribepad ATS).

Tribepad implemented a new ATS with talent pools, template questionnaires and powerful reporting (Tribepad Insights), enabling recruiters to find and invite relevant candidates within seconds, reuse search criteria and measure recruiter and job-board ROI. The solution improved the candidate experience, increased direct hires, reduced agency ad spend and delivered internal efficiencies — with Serco achieving its return on investment goals within the first year.

Serco

Tony Wilson

Recruitment Lead