Case Study: Serco achieves highest-ever training compliance and centralized learning with SAP SuccessFactors

Building a High-Impact Learning Organization with SuccessFactors® Learning

Serco, a global professional‑services provider to government clients, struggled with fragmented learning and compliance data spread across local systems and spreadsheets, creating financial, operational, and reputational risk. To centralize training, demonstrate regulatory compliance, and support a culture of development, Serco selected SAP SuccessFactors and implemented the SuccessFactors Learning solution.

SAP SuccessFactors delivered a phased rollout of SuccessFactors Learning that reached 44,000 active users in six months, with 45 courses and about 92,000 completed learning activities; key compliance measures improved (Think Privacy completion rose from 68% to 80% and training targets reached 100%), enabling single‑system reporting, reduced risk, better use of learning budgets, expected higher retention and >10% potential increase in new‑hire engagement, and stronger evidence for customer bids.

Serco

Gary Clarke

Global Learning and Development Operations Manager