Case Study: Serco reduces attrition and hiring costs with Phenom

Serco saves £1,025k and retains 4,000 more people with Phenom

Serco, a government services company with over 50,000 employees, faced a critical challenge where high employee attrition was directly linked to workplace safety incidents. To address this, they partnered with the vendor Phenom to implement its AI-powered talent experience platform, integrating it with their existing SAP SuccessFactors system to modernize their recruitment and retention processes.

By implementing Phenom's comprehensive suite of tools, Serco achieved significant results. The solution automated the manual scheduling of 75,000 annual interviews and unified four independent regional teams into one collaborative global function. This led to a dramatic drop in voluntary attrition, the retention of 4,000 more employees, and over £1 million saved in agency fees and technology costs, all while improving workplace safety.

Serco