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Visit Website1-800-Flowers - Customer Case Study
1-800-Flowers
Lou Orsi
Director of Vendor Relations and Strategic Projects
VPI
At VPI, they’re building software that is changing the way the enterprises, government agencies and first responders service and engage their customers. They’re on mission to replace the world’s inefficient call recording and contact center software with apps people love.
Case Studies
Showing 54 VPI Customer Success Stories
Alachua County Combined Communications Center Enters New Generation of Quality, Productivity with VPI
Alachua County
Roy Carlisle
QA Specialist
Optimizing Client Experience with Analytics-Driven Quality Assurance and Performance Management
American Century Investments
Jana Meyers
Director of Training Development and Support
VPI Helps Arcata Police Department Go Digital
Arcata Police Department
Randy Mendoza
Arcata Police Department
Arvato Services - Customer Case Study
Arvato Services
Matthew Chow
IT Infrastructure Manager
VPI Helps Arvest Provide a Quality Customer Experience
Arvest Bank
Greg Babbit
Network Support Analyst
Automobile Club - Customer Case Study
Automobile Club
Kevin Lane
Vice President of Automotive Services
Bank of America Group Finds Telephone Logging Nirvana
Bank of America
Darryl Corrigan
Assistant Vice President of Information Technology
VPI enables Bargain Network Agents to Recreate the Total Customer Experience
Bargain Networks
Justin Morganthaler
Senior Systems Supervisor
Unify Recording, CAD Data Capture and Quality Assurance for Superior Quality and Efficiency
Bell County 9-1-1 Communication Center
Angela Fine
CAD Administrator
Black Hills Energy Improves Efficiency and Productivity with VPI Call Recording System
Black Hills Energy
Brandon Olsen
Technical Project Manager
Chevron Fire Department Streamlines Recording and Playback with VPI
Chevron
Bob Liening
Chevron
VPI Recording and QA System Improves Efficiency, Productivity for City of Edmond, Oklahoma
City of Edmond
Matt Stillwell
Director of Public Safety Communications and Emergency Management
VPI Helps the City of Elgin Police Department Increase Productivity and Security
City of Elgin Police Department
Joe Bush
Public Safety Systems Specialist
VPI Communications Recording Eystems Enable State-of-the-Art Call Centers for the City of San Diego
City of San Diego
VPI Reassures the City of San Diego Water Department with 100% Recording
City of San Diego Water Department
Jaci Gibson-Henrie
Systems Administrator
VPI Delivers the Ultimate in Flexibility to College Life Fund Division
College Life Fund Division
RobRoy Lee
Network Administrator
Diamond.com - Customer Case Study
Diamond.com
David Pike
Director of Operations
VPI Helps Dodge & Cox Mutual Funds Optimize Operations
Dodge & Cox
Tim Robbison
Dodge & Cox
F-M Ambulance Saves Critical Time and Improves Quality with VPI
F-M Ambulance Services
Mike Hall
Executive Director
VPI Helps Fairbanks Police Department Ensure Community Safety
Fairbanks Police Department
First American Home Buyers Protection - Customer Case Study
First American Home Buyers Protection
Patrick Hogan
Vice President of Renewals
Frontier Airlines Improves Agent Training and Profitability with VPI
Frontier Airlines
Dave Mead
Telecommunications Manager
Great Lakes Trading Company Gains an Edge with VPI
Great Lakes Trading Company
Patrick Sullivan
President
Hamilton County 911 Emergency Communications District - Customer Case Study
Hamilton County 911 Emergency Communications District
Tami Chamberlain
Training and QA Supervisor
Huntsville Utilities - Customer Case Study
Huntsville Utilities
John Hawkins
Dispatch Supervisor
VPI Call Recording Solutions Dramatically Boosts Efficiency at King's Daughter Hospital
King's Daughter Hospital
Troy Morgan
Director of EMS
Market Leader Increases Productivity with VPI Performance
Market Leader
Bruce Allison
Call Center Operations Manager
VPI Helps Martinsville Henry County 911 Center Best Meet Community Needs
Martinsville Henry County 911 Center
Powell
Martinsville Henry County 911 Center
VPI Helps Mayo Aviation Grow at Their Own Pace
Mayo Aviation
Richard Daniluk
Manager of Information Services
VPI Gives Meade County 911 the Ultimate in Flexibility and Reliability
Meade County 911
Tim Livers
Meade County 911
Healthcare Provider Saves More Than $1,000 on First Day with VPI's VirtualSource Agents
Medicaid HMO Healthcare Provider
VPI Helps Menominee Tribal Police Department Best Meet the Tribe's Law Enforcement Needs
Menominee Tribal Police
Warren Warrington
Master Sergeant
Monex Streamlines Monitoring and Recording with VPI
Monex
Patricia Lang
Customer Service Manager for Newport Services
National Direct Marketer Creates a Profitable, Scalable Call Center with VPI VirtualSource Agents
National Direct Marketer
David Jones
National Direct Marketer
Norfolk Southern Corporation - Customer Case Study
Norfolk Southern Corporation
Jack Fuller
Crew Manager
Office Supply Firm Finds Success Automating Returns with VPI VirtualSource Agents
Office Supply Firm
PNC Bank - Customer Case Study
PNC Bank
PowerSouth Energy Cooperative - Customer Case Study
PowerSouth Energy Cooperative
Chad Jenkins
Principal Engineer of Telecommunications Services
PPL EnergyPlus Reduces Risk with VPI
PPL EnergyPlus
Patrice Evans
Senior Systems Administrator
Boost the Quality and Performance of On-Premise and At-Home Agents with VPI EMPOWER software
Qualfon
Tracy Flanigan
Quality Coordinator and Project Manager
Riverside County Sheriff's Department Enjoys Instant Access with VPI
Riverside County Sheriff
Lori Miller
Riverside County Sheriff
VPI Helps San Bernardino County Sheriff's Department Record and Access Over One Million Calls Per Year
San Bernardino County Sheriff's Department
Joann Rutland
Communications Supervisor
San Bruno Police Department Saves Time and Increases Productivity with VPI
San Bruno Police Department
Joann Rutland
Communications Supervisor
STOP LLC Selects VPI QUALITY to Tackle 100% Call Recording
Satellite Tracking of People LLC
Kevin Laugherty
Director of Product Support
VPI Helps STAT MedEvac Helicopter Deliver Optimum Patient Exerience
STAT MedEvac
George Thomas
STAT MedEvac
Straumann - Customer Case Study
Straumann
Carlo Wise
IT Specialist
VPI's Innovative Call Recording Technology Simplifies Compliance and Improves Customer Service at Tech CU
Technology Credit Union
Cindy Smith
VP, Sales and Service
Texas Power Uses VPI Call Recording and Quality Monitoring Software to Save Money, Maintain Compliance
Texas Power
David Sadley
Telecom Director
The Meadows Saves Time and Money with VPI
The Meadows
UpSource Implements VPI EMPOWER: Achieves Double-Digit Increases in FCR and CSAT in Just Six Months
UpSource
Michelle Steinmeyer
Vice President of Operations
Ventura County Fire Department Uses VPI for Fast, Easy Recording and Retrieval
Ventura County Fire Department
Stephens
Ventura County Fire Department
Webb Interactive Marketing Improves Training, Service and Sales with VPI and Inter-Tel
Webb Interactive Marketing
Jason Asp
Information Technology Manager
VPI Enables Winter Garden Police Department to Focus on Most Complex Interactions
Winter Garden Police Department
Reid Revels
Technical Services Manager
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