VPI B2B Case Studies & Customer Successes

VPI logo

At VPI, they’re building software that is changing the way the enterprises, government agencies and first responders service and engage their customers. They’re on mission to replace the world’s inefficient call recording and contact center software with apps people love.

Case Studies

Showing 54 VPI Customer Success Stories

search button

1-800-Flowers.com achieves higher agent productivity and increased conversions with VPI's Activ! Performance Suite

1-800-Flowers logo

Alachua County achieves centralized QA and boosted communications performance with VPI

Alachua County logo

American Century Investments achieves improved client experience and contact center efficiency with VPI EMPOWER (VPI)

American Century Investments logo

Arcata Police Department achieves reliable, scalable digital call and radio logging with VPI

Arcata Police Department logo

Arvato Services achieves 65% productivity boost and secure off-site call recording with VPI

Arvato Services logo

Arvest Bank achieves compliant, reliable call recording and improved customer experience with VPI

Arvest Bank logo

Automobile Club cuts service delivery costs 60–80% and boosts customer satisfaction with VPI VirtualSource

Bank of America achieves 40% higher agent uptime and lightning-fast call retrieval with VPI CAPTURE (VPI)

Bank of America logo

Bargain Networks achieves full customer-experience recreation and fast, reliable call recording with VPI

Bargain Networks logo

Bell County 9-1-1 Communication Center achieves faster call retrieval and improved quality assurance with VPI EMPOWER 911

Bell County 9-1-1 Communication Center logo

Black Hills Energy achieves improved efficiency, compliance, and liability protection with VPI EMPOWER call recording system

Black Hills Energy logo

Chevron Fire Department Streamlines Recording and Playback with VPI

Chevron logo

City of Edmond achieves improved efficiency and productivity with VPI Recording and QA System

City of Edmond logo

City of Elgin Police Department achieves increased productivity and security with VPI's Activ! Voice Logging System

City of Elgin Police Department logo

City of San Diego achieves state-of-the-art call centers and improved service levels with VPI's digital call recording solution

City of San Diego logo

City of San Diego Water Department achieves 100% call recording and improved verification with VPI

City of San Diego Water Department logo

College Life Fund Division achieves increased profitability and improved customer service with VPI

College Life Fund Division logo

Diamond.com achieves verbal receipts and secure transaction records with VPI call center recording

Diamond.com logo

Dodge & Cox achieves reliable voice recording and streamlined retrieval with VPI

Dodge & Cox logo

F-M Ambulance Services achieves faster response times and 100% recording quality improvement with VPI

F-M Ambulance Services logo

Fairbanks Police Department achieves mission-critical call and radio recording for community safety with VPI

Fairbanks Police Department logo

First American Home Buyers Protection achieves full-call capture, stronger liability protection and improved agent performance with VPI

First American Home Buyers Protection logo

Frontier Airlines improves agent training and boosts profitability with VPI

Frontier Airlines logo

Great Lakes Trading Company achieves reliable, compliant call recording and liability protection with VPI

Great Lakes Trading Company logo

Hamilton County 911 Emergency Communications District achieves dramatic QA growth and doubled efficiency with VPI EMPOWER 911

Hamilton County 911 Emergency Communications District logo

Huntsville Utilities achieves reliable, low-cost digital phone and radio recording with VPI

Huntsville Utilities logo

King's Daughter Hospital achieves dramatic efficiency gains with VPI Call Recording Solutions

King's Daughter Hospital logo

Market Leader Increases Productivity with VPI Performance

Market Leader logo

Martinsville Henry County 911 Center achieves faster, ultra-reliable call recording and retrieval with VPI

Martinsville Henry County 911 Center logo

Mayo Aviation achieves 24/7 mission-critical reliability and scalable growth with VPI's Activ! Voice

Mayo Aviation logo

Meade County 911 achieves faster call retrieval and ultra‑reliable recording with VPI

Meade County 911 logo

Medicaid HMO Healthcare Provider achieves $1,000+ first-day savings and $18,000/month no-show cost reduction with VPI's VirtualSource Agents™

Menominee Tribal Police achieves ultra-reliable call recording and faster incident retrieval with VPI MAXI

Menominee Tribal Police logo

Monex achieves selective "verbal receipt" recording and seamless PBX integration with VPI Digital Voice Logger

Monex logo

National Direct Marketer achieves scalable, revenue‑doubling call center performance with VPI VirtualSource

Norfolk Southern Corporation achieves doubled QA productivity and improved contact center efficiency with VPI

Norfolk Southern Corporation logo

Office Supply Firm achieves 62% returns success with VPI VirtualSource Agents

PNC Bank achieves improved call center performance and reduced agent talk time with VPI's Avaya Workforce Optimization

PNC Bank logo

PowerSouth Energy Cooperative achieves reliable, unified phone and IP radio recording for compliance and improved service with VPI CAPTURE

PowerSouth Energy Cooperative logo

PPL EnergyPlus reduces litigation risk and retrieval time with VPI (VPI CAPTURE)

PPL EnergyPlus logo

Boost the Quality and Performance of On-Premise and At-Home Agents with VPI EMPOWER software

Qualfon logo

Riverside County Sheriff's Department achieves instant call retrieval and streamlined archiving with VPI

Riverside County Sheriff logo

San Bernardino County Sheriff's Department achieves reliable, redundant recording and rapid access to over 1 million calls per year with VPI

San Bernardino County Sheriff's Department logo

San Bruno Police Department achieves faster call retrieval and increased productivity with VPI

San Bruno Police Department logo

Satellite Tracking of People LLC achieves 100% call recording, improved QA and operational efficiency with VPI QUALITY

Satellite Tracking of People LLC logo

STAT MedEvac achieves ultra-reliable communications and faster records retrieval with VPI

STAT MedEvac logo

Straumann achieves optimized contact center performance and real-time Cisco UCCX reporting with VPI

Straumann logo

Technology Credit Union achieves 100% call recording, compliance and improved member service with VPI

Technology Credit Union logo

Texas Power achieves compliance and cost savings with VPI

Texas Power logo

The Meadows achieves seamless IVR integration and saves time and money with VPI

The Meadows logo

UpSource achieves double‑digit FCR and CSAT gains in six months with VPI EMPOWER

UpSource logo

Ventura County Fire Department achieves reliable 24/7 digital recording and faster call retrieval with VPI

Ventura County Fire Department logo

Webb Interactive Marketing achieves 100% reliable call recording and rapid retrieval with VPI

Webb Interactive Marketing logo

Winter Garden Police Department achieves faster response times and focus on complex interactions with VPI

Winter Garden Police Department logo

No matching case studies