Case Study: College Life Fund Division achieves increased profitability and improved customer service with VPI

VPI Delivers the Ultimate in Flexibility to College Life Fund Division

The College Life Fund Division, the nation’s leading student insurer, needed an extremely reliable, easy‑to‑use recording system to capture every phone transaction for regulatory, liability and training purposes. After evaluating alternatives, they chose VPI and its Activ! Voice full‑time digital telephone logging solution, including a 32‑channel MAXI recorder, to replace an unreliable previous logger.

VPI installed the 32‑channel MAXI recorder, integrated it with the Division’s Nortel phone system, and provided hands‑on one‑to‑one training. VPI’s open‑architecture, CTI‑compatible solution with redundant components, a powerful SQL database and an intuitive GUI reduced call-search time from minutes or hours to seconds, simplified maintenance, boosted reliability, improved customer service and training, and produced a measurable increase in profitability and return on investment for the College Life Fund Division.

College Life Fund Division

RobRoy Lee

Network Administrator