Case Study: Medicaid HMO Healthcare Provider achieves $1,000+ first-day savings and $18,000/month no-show cost reduction with VPI's VirtualSource Agents™

Healthcare Provider Saves More Than $1,000 on First Day with VPI's VirtualSource Agents

A Medicaid HMO Healthcare Provider faced rising costs from "no shows" for non-emergency transportation pick-ups (about $35 per trip) and needed a way to reliably confirm rides. The provider engaged VPI and its VirtualSource Virtual Call Agents because live agents were unable to reach all patients.

VPI deployed VirtualSource outbound transportation confirmation calls (live in about eight weeks) to confirm or cancel scheduled pick-ups, freeing live agents for unique cases. On day one VPI’s solution saved the Healthcare Provider more than $1,000 by avoiding no-shows; over a three-month period average monthly savings exceeded $18,000, with more than 30,000 calls processed to date and a 60% successful completion rate.