Case Study: Great Lakes Trading Company achieves reliable, compliant call recording and liability protection with VPI

Great Lakes Trading Company Gains an Edge with VPI

Great Lakes Trading Company, a futures and options brokerage based in Warsaw, Indiana, needed a reliable, scalable way to record, store and retrieve the high volume of phone-based trading transactions required for liability and regulatory protection. To meet that need they turned to VPI, deploying VPI’s telephone logging/VoicePrint call-recording solution.

VPI implemented a digitally integrated call-recording system with direct PBX compatibility, a powerful SQL database, dual hot‑swappable 80 GB drives, and AIM/SIM monitoring for selective retention. The result was a user‑friendly, fault‑tolerant solution that captures thousands of hours of calls, enables uninterrupted backups and improved data management, and has delivered “three years of hassle‑free operation,” strengthening Great Lakes Trading Company’s compliance posture and business continuity.

Great Lakes Trading Company

Patrick Sullivan

President